Measuring Food and Beverage Service Quality in Spa Hotels: A Case Study in...
AbstractPurpose - The aim of this study was three-fold: first, to develop an instrument to evaluate food and beverage service quality in spa hotels; second, to identify aspects of food and beverage...
View ArticleConsumers’ perspectives on service staff with disabilities in the hospitality...
AbstractPurpose - This exploratory study investigates consumers’ perceptions, attitudes, and purchase intention for restaurants that employ a significant amount of service staff with disabilities. The...
View ArticleLinking core self-evaluations and work engagement to work-family...
AbstractPurpose– This article aims to develop and test a research model that investigates work engagement as a mediator of the effect of core self-evaluations on work-family facilitation and...
View ArticleNot all smiles are created equal: Investigating the effects of display...
AbstractPurpose– While a layman's theory supports the view that “a smile goes a long way,” the authors argue that “not all smiles are created equal” in the sense that the server's smiles need to be...
View ArticleSelling rooms online: the use of social media and online travel agents
AbstractPurpose– This paper aims to focus on the reason why hoteliers choose to be present in online travel agent (OTA) and social media web sites for sales purposes. It also investigates the...
View ArticleToward an integrated model of adoption of mobile phones for purchasing...
AbstractPurpose– Recently, ancillary services' (e.g. bag processing, preferred seating) contribution to the overall air travel revenues has become substantial. Yet, no study to date has addressed how...
View ArticleTravelers' behavioral intention toward hotel self-service kiosks usage
AbstractPurpose– The purpose of this study is to propose a refined technology acceptance model (TAM) to examine the relationship between factors that affect travelers' use of hotel self-service kiosks....
View ArticleA flow-through analysis of the US lodging industry during the great recession
AbstractPurpose– The objective of this exploratory study is to investigate the “flow-through” or relationship between top-line measures of hotel operating performance (occupancy, average daily rate and...
View ArticleMeasuring food and beverage service quality in spa hotels: A case study in...
AbstractPurpose– The aim of this study was three-fold: first, to develop an instrument to evaluate food and beverage service quality in spa hotels; second, to identify aspects of food and beverage...
View ArticleConsumers' perspectives on service staff with disabilities in the hospitality...
AbstractPurpose– This exploratory study aims to investigate consumers' perceptions, attitudes, and purchase intention for restaurants that employ a significant amount of service staff with...
View ArticleHOW DO INTERNATIONAL TOURISTS PERCEIVE HOTEL QUALITY?: AN EXPLORATORY STUDY...
AbstractPurpose - The main purpose of this study is to identify tourists’ perceptions of services provided by hotels in Antalya/Turkey and to explore hotel service quality dimensions. Specifically, the...
View ArticleEmployment Characteristics and Retention Predictors among Hourly Employees in...
AbstractPurpose - The study evaluated and analyzed hourly line-level employees' characteristics and their perceptions of their employment experience in large U.S. theme parks and attractions, as well...
View ArticleHotel Managers' Perceptions of the Value of Diversity Training: An Empirical...
AbstractPurpose - Recent research identifies several attributes that lead to the value proposition of a diversity-training program: (a) corporate engagement in diversity training, (b) participants’...
View ArticlePersonality Predictors of Team Taskwork Understanding and Transactive Memory...
AbstractPurpose - The purpose of this paper was to examine how personality composition in teams related to team taskwork understanding (TTU) and transactive memory systems (TMS) over time....
View ArticleAre traditional forecasting models suitable for hotels in Italian cities?
AbstractPurpose - The main research aim is to assess the performance of different widely-adopted models to forecast Italian hotel occupancy. In particular, we test the different models for forecasting...
View ArticleEXPLORING THE PROMISE OF E-TABLET RESTAURANT MENUS
AbstractPurpose - To determine the relative efficacy of an e-tablet menu over the traditional paper-based menu across the parameters of order information quality, menu usability, and ordering...
View ArticleGeneration Y’s Dining Information Seeking and Sharing Behavior on Social...
AbstractPurpose - Since the advent of the Internet, social networking sites (SNS) have grown rapidly in popularity. This article seeks to explore Generation Y’s information seeking and sharing behavior...
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