Measuring service quality in mid-scale hotels
International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose Customer perceptions of service quality in mid-scale hotels have largely been ignored; the focus...
View ArticleDoes the adoption of customer and competitor orientations make small...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose This paper aims to investigate the influence of customer and competitor orientations on the...
View ArticleExamining the effects of vacation ownership product attributes on customer...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose This research proposes a model that may be used to classify product attributes according to...
View ArticleNew aspects of research to assess and manage critical incidents in service...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose Teleological actions are movements into the future that are believed to be move either towards a...
View ArticleDo personal resources mediate the effect of perceived organizational support...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose The purpose of this paper is to examine personal resources as a mediator of the effect of...
View ArticleDeveloping multi-dimensional green value: extending Social Exchange Theory to...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose Studies on green hotels emphasized environmental and financial benefits that conventional hotels do...
View ArticleUnderstanding regulatory focuses: The role of employees’ regulatory focus in...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose This study examines whether five-star hotel employees’ promotion focus significantly influences...
View ArticleWhat drives café customers to spread eWOM?: Examining self-relevant value,...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose The purpose of this study was to determine hidden drivers of electronic word-of mouth (eWOM) by...
View ArticleThe effects of luxury restaurant environments on diners’ emotions and...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose Consumers dine at luxury restaurants for reasons beyond fulfilling basic needs. However, little is...
View ArticleWhat may lead you to recommend and revisit a hotel after a service failure...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose The purpose of this study is to determine how a failure in the treatment received by consumers...
View ArticleCustomer responses to integrity issues for travel services in China: A...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose Integrity issues for travel services in China are explored using the framework of a stress and...
View ArticleRe-examining perceived usefulness and ease of use in online booking: the case...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose This case study aims to report the findings of an empirical research focusing on Hong Kong online...
View ArticleSocial media usage in hotel human resources: recruitment, hiring and...
International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose The purpose of this research is to explore the use and non-use of social media (SM) by North...
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